At Camping Specialty Store, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your camping gear to you:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely happy with your outdoor equipment. If you’re not satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Climbing shoes (due to intimate fit requirements)
  • Down sleeping bags
  • Hook and loop shoes

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and product details.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely repack the item in its original packaging.
  4. Ship Your Return: Send to our return address (provided in approval email). We recommend using a trackable service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account

Exchanges

To exchange an item:

  1. Follow the standard return process
  2. Include a note specifying the replacement item
  3. We’ll process the exchange after receiving your return

If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

Need Help?

Our adventure-ready customer service team is happy to assist with any questions about shipping or returns. Email us at [email protected] and we’ll respond within 2 business days.

Happy trails from the Camping Specialty Store team!