At Camping Specialty Store, we want you to be completely satisfied with your outdoor gear. If you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Climbing shoes (due to intimate fit requirements)
  • Down sleeping bags (hygiene reasons)
  • Hook and loop shoes (hygiene reasons)

How to Return an Item

Follow these simple steps to return your camping gear:

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the product you’d like to return.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship Your Return: Send the package to our return address (provided in your approval email). We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider

Exchanges

To exchange an item for a different size or model:

  1. Follow the same return process above
  2. Include a note specifying the replacement item you’d like
  3. We’ll process the exchange once we receive your return

If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Camping Specialty Store Team,

I would like to request a return for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund or Exchange – if exchange, specify replacement item]

Please advise on the next steps for returning this item.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Return Address

Please wait for our return authorization email before shipping your return. Our return address will be provided in that email.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Adventure-Ready Customer Service

Our team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Happy trails from the Camping Specialty Store team!