Welcome to the Camping Specialty Store FAQ page! We’re here to help answer your questions about our outdoor gear, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of camping equipment do you specialize in?
We specialize in a wide range of outdoor gear including tents (from 1-man to 3-man), backpacks, sleeping bags (including down sleeping bags), camping furniture, climbing equipment (shoes, chalk bags, and accessories), and various camping essentials like stoves, tables, and groundsheets.
Are your products suitable for beginners?
Absolutely! We cater to all levels of outdoor enthusiasts, from beginners to experienced adventurers. Our product range includes entry-level gear that’s perfect for those just starting their camping journey, as well as professional-grade equipment for more demanding expeditions.
How do I choose the right tent size?
Our tent sizes (1-man, 2-man, 3-man) indicate how many people can sleep comfortably in the tent. However, if you prefer more space for gear or movement, we recommend sizing up. For example, a 2-man tent would be more comfortable for one person with equipment.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we take security seriously. All payments are processed through secure, encrypted systems, and we never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes or cancellation within 2 hours of placing your order by emailing us immediately at [email protected]. After this window, as we process orders quickly, changes may not be possible.

Shipping & Delivery

Where do you ship to?
We ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95): Via DHL or FedEx, typically arriving within 10-15 business days after dispatch
– Free Shipping: For orders over £50 via EMS, typically arriving within 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days before dispatch. You’ll receive a notification email with tracking information once your order is on its way.
What if my order hasn’t arrived within the estimated timeframe?
Delivery times are estimates and can occasionally be delayed by customs processing or other factors. If your order is significantly delayed, please contact us at [email protected] with your order number and we’ll investigate.

Returns & Exchanges

What is your return policy?
If your gear isn’t perfect for your needs, you have 15 days from receipt to initiate a return. Items must be unused and in their original packaging with all tags attached.
How do I return an item?
Please email us at [email protected] to initiate a return. We’ll provide you with return instructions and the appropriate address. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact & Support

How can I contact customer service?
Our adventure-ready customer service team is happy to help! Email us at [email protected] and we’ll typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is Camping Specialty Store located?
Our company address is:
Camping Specialty Store
56 Humberstone Gate
Leicester, GB LE4N 5TF
United Kingdom

Didn’t find the answer you were looking for? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you prepare for your next outdoor adventure!

Happy trails from all of us at Camping Specialty Store!